General FAQs

Is there a trial version available?

Yes, we offer a free product called "TacoSounds IR - Free Sample Pack" Please try our Cabinet IR sound.

I haven't received an email. What should I do?

If you haven't received an email, please try the following:

Confirm your email address: Check if the registered email address is correct.

Check your spam folder: Ensure the email hasn't been automatically moved to your spam or junk folder.

Check your reception settings: Verify if emails from specific domains or email addresses are blocked, or if they are being moved to another folder by a filter.

What payment methods can I use?

You can pay with major credit cards or PayPal. Please check on the order screen.

Can I get a refund or exchange after purchasing a digital product?

Unfortunately, we cannot offer refunds or exchanges after purchasing our digital products, as they are intangible items. Please understand that the transaction is final once you complete your purchase.

I have reached the download limit. Can I get support?

Regrettably, our system only allows a maximum of 10 downloads per order. If you need to download more than 10 times, you will need to place a new order for the same product. Please back up and manage your downloaded products securely for future use. Feel free to ask us if you have further questions or need assistance.

I like the TacoSounds Cab Pack. Can I share it with my friends?

We are glad you enjoy the TacoSounds Cab Pack. However, you cannot share our products with others. When you purchase, you are granted a license to use, not ownership. We appreciate if you encourage your friends to purchase their own pack.

I started downloading a purchased product but encountered a problem. What should I do?

Log in again from the person-shaped icon in the upper right corner of the screen and go to your My Page. There, you can re-download your purchased products. Please note there is a limit to the number of downloads. Be sure to save them carefully.

How can I check and re-download something I've already purchased?

Log into your account and check the download status in the "My Downloads" area.

Is there a points or discount system for frequent purchasers?

Currently, we do not have such a plan. Instead, we occasionally hold discount sales.

How can I update my personal information?

Log into your account and select "Account Details" from the dashboard to edit your information.

How can I change my password?

Log into your account and select "Account Details" from the dashboard. You can edit your information and change your password there.

I forgot my password - How can I get a new one?

You can request a new password from the login screen. Then, you can reset your password using your email address.

I can't seem to log into my account - What should I do?

Re-check if the correct information is entered. If the problem persists, reset your password from the login screen.

Technical FAQs

Can you share some tech details about your Cab Packs?

Absolutely! Our Cab Packs include sample rates of 96kHz, 48kHz, and 44.1kHz. They are compatible with most modelers, plugins, and load boxes. To reduce the folder access burden due to an increased number of files, we have adopted only 500ms files. For hardware that requires 200ms files, they will be automatically adjusted to the appropriate length upon import. Particularly, devices that fully utilize the 500ms files can achieve optimal performance and detail.

  1. Utilice por defecto la carpeta de 500ms.
  2. Los IR de TacoSounds se graban a 96kHz, pero muchos cargadores de IR usan 48kHz. Elija la tasa de muestreo adecuada para su configuración.
  3. Al mezclar con varios micrófonos, se recomienda usar MPT (Transferencia de Fase Mínima).

Let's break down what each part of a file name like 'TacoIR HWTT BOXY4122 Green 57III MPT' means in our manual. 'TacoIR HWTT BOXY4122' is the cabinet you're looking at, 'Green' tells you about the speaker inside, '57III' is all about the mic we used, and 'MPT'? That's the phase version. Please make the most of our products by referring to the images, descriptions, and individual cabinet manual PDFs provided. We greatly appreciate your feedback and requests.

Copyright TacoSounds. All rights reserved.

Should I set my amp's knobs to the middle when looking for the perfect IR?

Cab IR is a tool that replicates the acoustic characteristics of a cabinet. The settings on the amplifier affect the tone, but Cab IR's effects operate independently. It's crucial to make sure it suits the sound both the amplifier and cabinet are looking for.

Will Taco Sounds IRs work with my gear?

Yes, they will! Our IRs are compatible with many devices that can import IRs in WAV format, such as digital amp modelers, plugins, and pedals. Please refer to the manual of your device to select the appropriate sample rate. Note that the handling of the files may vary depending on the hardware loader.

How should I contact support?

If you can't find an answer in the FAQs, please contact us by email. Please note that it may take some time to respond.

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